Regulatory requirements for service providers
The Water Act 2000 was developed to put in place a framework for the delivery of water and sewerage services throughout Queensland. Chapter 3 of the Act relates to the provision of services (water, sewerage and irrigation) and sets out certain requirements. These guidelines provide a basis for meeting some of those requirements.
- Guidelines for the preparation of a System Leakage Management Plan (PDF, 182K)*
- Guidelines for granting exemptions for a System Leakage Management Plan (PDF, 219K)*
- Guidelines for Preparing Strategic Asset Management Plans (PDF)*
- Guidelines for Preparing Customer Service Standards (PDF)*
- Guidelines for granting an exemption for Strategic Asset Management Plans, Customer Service Standards (PDF, 472K)* and Annual Reports
- Guidelines for the Review and Regular Audit of Strategic Asset Management Plans (PDF, 287K)*
- Guidelines for Annual Reporting of Strategic Asset Management Plans and Customer Service Standards Guidelines for Service Providers (PDF, 129K)* and Template for these guidelines (PDF, 183K)*
- Guidelines for the Preparation of a Drought Management Plan (PDF, 122K)*
If you have difficulty downloading any of these PDF documents please contact:
Office of the Water Supply Regulator
GPO Box 2454
Brisbane 4001
Email: Office of the Water Supply Regulator
* Requires Acrobat Reader
Last updated: 17 September 2009