Reporting an incident
- What incidents should I report?
- How to report an incident
- What if urgent attention is needed?
- What happens from here?
- What about incidents relating to wildlife, pollution or marine strandings?
The department manages more than 11 million hectares of state land across Queensland from national parks to marine parks, many in remote locations. Rangers can't be everywhere all the time so we rely on the eyes and ears of our tour operators to help identify when things go wrong or issues arise.
What incidents should I report?
You should report any activity you see that you think shouldn't be occurring in the park. This could include things like someone damaging park facilities, feeding wildlife, littering, fishing in marine national park zones (green) or a tour operator accessing restricted sites or operating without a permit.
If you witness a breach of our protected area legislation we recommend you collect as much information as possible but do not approach the person/s or request any information from them. Photographs of vehicles, vessels or someone committing an offence may help our investigations and be used as evidence should it go to court.
How to report an incident
To report an incident complete an incident report form with as much information as possible so our trained staff can follow it up. All personal information you supplied to us is confidential and protected by the Privacy Act 1998. The Agency has the right not to act on anonymous complaints.
Send completed forms to the Tourism and Visitor Management Branch:
Email: cto.incidentform@epa.qld.gov.au
Fax: (07) 3227 7676
Mail: PO Box 15155, City East, QLD 4002
download CTO incident report form
What if urgent attention is needed?
Should you require an urgent response to a situation you should call emergency services on 000.
What happens from here?
Information collected from incident reports forms will be reviewed and passed on to local staff to follow up where needed. You may receive a phone call should we require further information.
What about incidents relating to wildlife, pollution or marine strandings?
For all enquiries call the The department Hotline on 1300 130 372.
Last updated: 24 October 2008