Environment and Resource Management

Our policies

Charging regimes

Information on the charging regimes for many of our products and services is available from the Resource centre. You can access this information according to the type of product or service:

Customer service

Compliments, feedback and complaints

We provide a compliments, feedback or complaints service to help us ensure a high level of client service.

Policies and procedures

Information about policies and standards is available from the Resource Centre.

The Resource Centre also contains information about our plans, strategies and agreements.

Last updated 23 February 2011

Publication scheme

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